Frequently asked questions

How to create an account?

You can click the My Account button on the right-top side of the homepage to register our website with a valid email address or use Facebook login. After registration, you will receive a confirmation email to set up your new password.

Where can I change my personal information (email, adress etc.)?

You can change the related information on My account page.

How can I delete my account?

Unfortunately, there is no builtin way to delete your account. However, you can contact us for the request for account deletion.

How can I cancel my order?

We are processing your order as soon as it is available on our system to ensure your satisfaction. Therefore, you need to contact our team swiftly to cancel it before the order is shipped. If the order has been shipped, you can send back the order to us for starting the cancellation process.

What if my order is out of stock after purchase?

In rarely, this situation can occur especially simultaneous purchases on the same products. If this is the case, we will contact you as soon as we notice the situation with our greatest apologies, and provide several options to solve the issue.

What can I do if a product is out of stock?

If a product is out of stock, we will make our best effort to resupply the product swiftly. We are prioritizing the products with the highest registered users who will be notified when the product in stock, and highly wishlisted.

What is the meaning of 'Sterling silver'?

Due to the soft and fragile nature of pure silver, it is common to combine pure silver with other durable metals. Sterling silver is an alloy made from 92.5 percent silver and 7.5 percent alloy. An alloy is essentially the mixture of two (or more) elements taken from the periodic table. Regarding sterling silver, the alloys can include zinc, copper or nickel. With this modification, the endurance of a silver accessory can be increased dramatically.

⭐ Why should I choose Sterling Silver? ⭐

If you prefer gold, it would be wonderful however it is a far more expensive option compared to other ones. You can think Gold-filled instead, however, there is only a limited amount of gold has been used on top of base metal to cover up. Gold-plated is also the same thing with a far thinner gold layer, meaning easier to erode. Eventually, these layers will be eroded and the base metal, which is not as shiny or pretty as silver, will show up. Therefore, Sterling Silver is the most attractive option among all with these reasons:

  • An affordable, precious metal: You will buy jewelry crafted with precious metal at an affordable price.
  • Long-lasting, durable with even water exposure: It is extremely long-lasting when you stick with care instructions.
  • Capable of staying shiny with regular wear, which means polishing can be avoided: On contrary to silver-plated, gold-plated and gold-filled options, which exposes the base metal underneath when rubbed off the tarnished layer, the tarnish can be easily removed to expose endless layers of more shiny silver underneath for Sterling Silver.
  • Simple to re-shine at home: Removing tarnish is a very easy-to-go option for Sterling Silver. Firstly, you can use an untreated, microfiber jewelry cleaning cloth to rub the silver and watch the shine return! If there is an extreme case, use mild dish soap and warm water along with polishing, or even a bath in a vinegar/baking soda mix—but that’s for really bad tarnish. 99% of the time, a cloth will do the trick.

Here is a complete comparison of all options:

Comparison SterlingSilvervscopy FAQ

What is the difference between Sterling Silver, pure silver and silver plated?

Pure silver, also referred to as fine silver, has an actual silver content of 99.9%. However, because of its high purity, fine silver is too soft to use in jewelry crafting and hence is often mixed with other metals to make it harder.

As described Sterling silver is a mixture of pure silver and a small amount of other metals, added to make pure silver more durable and less soft for jewelry making. Most often, sterling silver has a purity of .925, meaning that it contains 92.5% pure silver and 7.5% copper.

Silver-plated jewelry has an extremely thin layer of silver (measured in microns) covering a base metal, commonly copper, brass, white metal, or nickel. The layer of silver is very thin, so it will also wear off with time and usage. Unlike sterling silver, the tarnish on silver-plated jewelry is, most of the time, irreversible. Moreover, this type of jewelry has little resale value unless they are rare or collectible items.

Our product includes only high-quality Sterling silver.


What is the lifespan of a sterling silver accessory?

Silver is a soft and gentle metal in nature. However, thanks to the perfect combination with other metals, solid sterling silver should last for centuries. Even with regular, gentle polishing, most sterling silver pieces will hold up incredibly well over the decades. The sterling silver pieces you buy can be handed down to your great-grandchildren, and they will often appreciate in value over the years.

Can sterling silver cause skin allergy?

As mentioned above, sterling silver includes 7.5% other types of metal. We are using copper as a complement of pure silver to eliminate the possible allergic concerns.

Which payment methods are valid?

Currently, We are partnering with Stripe as a payment gateway. Example valid payment methods:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • JCB
    • Diner’s Club
    • Maestro
    • UnionPay

You can get more information from the official Stripe website.

If your payment is not going through while you try to purchase online, you may need to contact your bank to request for your transaction to be approved. Alternatively, you can try using another method of payment.

If you have not received any order confirmation after placing an order, please contact us to confirm if your payment went through successfully.

For any further questions, you may contact us via our contact page.

Is my payment secure?

The security of our clients is one of the uttermost important considerations for us.

Our online payment system is one of the most well-known and safest on the market, which has the most stringent level of certification available, PCI Service Provider Level 1. Data transferred online such as credit card numbers are encrypted using the strictest security standard (SSL v3). Entering the cryptogram on your credit card provides an additional security barrier for payments. If you use an e-Card number, the “3D Secure” system protects you against any fraudulent transactions. 

To check all security measures, please check the security page of Stripe.

Will I be charged extra sales tax?

All prices listed in are tax inclusive.

Return policy
  • If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made after this deadline cannot be accepted. 
  • Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new conditions, accompanied by the purchase invoice.

    Damaged, soiled, or incomplete products are not taken back.

  • Please include the invoice or delivery slip in the return. Otherwise, the return cannot be processed.The costs and risks of returns are the sole responsibility of the Buyer.
  • Refunds are made within 3-14 working days after the product has been received by us. Refunds are made via the payment method used when ordering.

🌟 You can visit our Term and sales page to get more detailed information.

Exchange policy
  • If the products need to be exchanged, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made after this deadline cannot be accepted.
  • Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new conditions, accompanied by the purchase invoice.

    Damaged, soiled, or incomplete products are not taken back.

  • Please include the invoice or delivery slip in the return. Otherwise, the return cannot be processed.The costs and risks of returns are the sole responsibility of the Buyer.
  • New product will be shipped if available within 3-14 working days after the old product has been received by us.

🌟 You can visit our Term and sales page to get more detailed information.

  • The Buyer is responsable to select best suited delivery method during order completion.
  • Products ordered are delivered within the deadlines indicated on the website and upon confirmation of the order, and within an average of 10 working days (except express delivery) from the order.
  • The times indicated on the website and during the confirmation of the order are only indicative and corresponding to the average processing time and delivery of the package.
  • The shipping process starts from the date of registration of the order indicated on the order confirmation email.
  • For deliveries to overseas departments and territories or another country, the delivery terms will be specified to the buyer on a case-by-case basis.
  • The Seller is in no way responsible for any problems that may arise during delivery. 

🌟 You can visit our Term and sales page to get more detailed information.

Take care of your jewelry!

We put great emphasis on the quality of our accessories. Our main materials consist of 925 sterling silver with rhodium-plated silver, gold and rose gold. The sterling silver with plating holds for several years and does not fade, to share the best moments of your life.

Does sterling silver tarnish?

It’s a tricky question because technically tarnishing doesn’t happen in pure silver. However, pure silver is too soft to be used in jewelry making. Therefore, jewelers often add a small amount of copper to strengthen the silver. The product obtained is 925 sterling silver, which contains 92.5% pure silver and 7.5% copper. It is the primary material used for silver jewelry.

Unfortunately, due to the added metals, sterling silver, even real 925 sterling silver, will always tarnish. Tarnishing thus does not mean that the silver is low purity. In addition, since sterling silver has a higher percentage of silver, it will tarnish much more slowly than silver of low purity. Therefore, sterling silver is always a wonderful choice of precious metals.

Regular maintenance can really slow down tarnishing even if your silver jewelry has already been tarnished. Proper cleaning of the house or better, professional polishing will easily make it like new.

How long dos it take for sterling silver to tarnish?

It is hard to put a precise time frame on how fast silver gets tarnished. A number of things can affect the rate of tarnish on silver. If you come into regular contact with chemicals, like going to the pool or using beauty products often, your silver is bound to tarnish faster. Make sure to take care of your precious jewelry and keepsakes so that they can look good for many years.

It’s not critically detrimental for your silver accessories when wearing them in the shower. However, we do not encourage our customers to wear your sterling silver when showering. Water generally doesn’t harm sterling silver, but there is a good chance that it could lead to tarnishing.

You should also take the living environment into consideration. If you are living in a rather polluted environment, your jewelry might tarnish faster due to high level of sulphur in the air. As a result, it will need more regular polishing as well.

In some cases, certain people’s sweat could react more with silver, resulting in faster tarnishing. This can become even more pronounced if the person is eating a certain type of food or medication.

How to avoid tarnishing?

Be aware that it is normal to tarnish and wearing off jewelry worn every day because it also gets old like you. Therefore, here are the best practices for your precious jewelry: 

  • Avoid direct sunlight and any contact with liquids and cosmetics such as water, perfumes, soaps, moisturizers, household products, etc.
  • Do not sleep with your jewelry or wear it during activities that will make you sweat like sports or cleaning.
  • Remove your jewelry before you take a shower, swimming at the beach or at the pool.
  • Keep your jewelry in a jewelry box to avoid tarnishing, scratches and to retain its original shine. Put away your jewelry after shine with your beauty 🙂
  • Avoid harsh chemicals and cleaners. Use a soft, clean polishing cloth to shine your pieces. We do not recommend the use of tissue or paper products, as they contain particles that can scratch the surface.
  • It is important to use ONLY a chemically treated cloth for sterling silver. This cloth is not suitable for silver/gold/rose gold plated jewelry, as it will damage them. For these types of jewelry, simply use a soft, regular cloth.

Another important rule to prevent silver from tarnishing is that your jewelry should be the last thing you put on, after applying make-up and perfume and the first to be taken off, before your shower or activities.

Please contact us if you have any further questions.

Buyers benefit from the legal guarantee of eviction and hidden defects.
No additional contractual guarantee is provided for the benefit of the Purchaser.
No guarantee can apply in the absence of full payment of the sums owed by the Buyer to the Seller.

Repairement of broken products is not a resposiblity of Bizone.

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